FAQ / Frequently Asked Questions
What makes One Street different from other fashion stores?
One Street offers high-quality fashion with a focus on quality and sustainability. Our collection is carefully selected, and our team provides excellent personal service.
What are the shipping costs?
Standard shipping is free for all orders!
How long will it take to receive my order?
Standard shipping takes 3-9 business days, depending on the items.
Can I track my order?
Yes, once your order has shipped, you will receive a shipping confirmation with a tracking number.
What is your return policy?
We accept returns within 14 days of receipt. Return costs are deducted from the refund.
What should I do if my order is delayed?
Orders may occasionally be delayed. We appreciate your understanding. If you have any questions, please contact our customer service.
Do you offer expedited shipping?
Currently, we do not offer expedited shipping.
Can I modify or cancel my order?
If you would like to modify or cancel your order, please contact our customer service as soon as possible.
Do you offer gift cards?
No, we do not offer gift cards.
What payment methods do you accept?
We accept various payment methods, including credit cards, iDEAL, PayPal, bank transfers, and crypto. For crypto payments, please message our customer service.
Do you ship internationally?
Yes, we ship internationally. Delivery time and costs vary by country and are displayed during checkout.
How can I contact customer service?
You can contact our customer service via the contact form, by email at info @one-street.com, or via WhatsApp at +31620513184.
Do you have physical stores?
One Street is currently an online store. However, we provide extensive product information and excellent customer service to make your online shopping experience as smooth as possible.
How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address at the bottom of our homepage.
For further questions and support, please feel free to contact us. We are here to help!