Exchanges and Returns
Exchanges
Customers can exchange their order within 14 days of receipt. In the case of an exchange, we ship the replacement item(s) free of charge. The customer will be notified once the new item has been shipped. The package will be sent to the address provided in the original order. Return shipping costs are the customer's responsibility. Once your return package has been received, it takes up to 3 days to process the exchange.
Exchanging is quick and easy with the following steps:
- Step 1: Request your exchange through our contact form.
- Step 2: Open your email and click the link to view your return instructions.
- Step 3: Hand over the package to the shipping carrier.
Include the packing slip in the box with the items you are returning and hand over the package.
If you prefer a faster exchange, we recommend placing a new order and returning the original order for a refund.
Returns
Returns are accepted within 14 days of receiving the order. Return shipping costs are the customer's responsibility.
The customer will be notified when the returned order has been processed at our warehouse (maximum 3 days).
Returning items is quick and easy with the following steps:
- Step 1: Request your return through our contact form.
- Step 2: Open your email and click the link to follow the instructions.
- Step 3: Hand over the package to the shipping carrier (drop-off or pick-up).
Include the packing slip in the box with the items you are returning and hand over the package.